Why Your Eave - And How to Make Them Stay
A FREE, 10-minute training that gives agency leaders the clarity, tools, and systems to reduce churn and retain great clients (without more Slack messages or “checking in” just to check in.)
You’ve delivered great work. You’ve hit deadlines.
You’ve gone above and beyond. And yet, a client disappears, a retainer ends, and a goodbye email lands in your inbox without warning. If you’ve ever asked yourself “What am I missing?”, this short, tactical training is for you.
It’s built on hard-won lessons from agencies inside Barrel Holdings and shares the real levers that improve client retention without burning out your team.
What You’ll Learn
We’ve made all the mistakes: assumed quiet meant happy, that doing great work was enough, that retention just happens if you care enough.
It doesn’t.
This short video covers a few things we’ve learned (the hard way) that might help you hang onto the clients you actually want to keep:
Why silence isn’t a green light
Just because a client isn’t complaining doesn’t mean they’re staying. We’ll walk through a few dead-simple ways to get ahead of churn before it shows up in your inbox.
What your team thinks a “good relationship” looks like
Spoiler: they probably don’t agree. It’s okay. That’s normal. We’ll share how aligning on expectations internally can make a world of difference externally.
How to make retention predictable (it’s possible!)
From account health dashboards to closing rituals, we’ll show you the small systems we’ve put in place to make client renewals less reactive, and a lot more reliable.
We’re not promising this will solve everything.
But it’s helped us and all agencies across the Barrel Holdings portfolio. We hope it will help you, too.
Across our portfolio and network, this training has helped agency leaders rethink how they structure client experience, define “healthy accounts,” and build systems that scale.
* You’ll also get access to the AgencyHabits newsletter - insights for agency leaders written by actual humans. No spam. No hacks. Just real things we’ve seen work inside real agencies.
